Shipping policy

SHIPPING POLICY

At Explore Puppy, we want your shopping experience to be simple and transparent. Below you’ll find clear information about where we ship, processing times, estimated delivery, shipping costs, tracking, and what to expect if a delivery is delayed.

WHERE WE SHIP

Explore Puppy currently ships to eligible addresses within the United States.

At this time, we do not offer international shipping.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after your order is successfully placed and payment is confirmed.

Business days do not include weekends or U.S. federal holidays.

During holidays, promotional periods, or unusually high order volumes, processing may occasionally take a little longer.

ESTIMATED DELIVERY

After your order has been processed and shipped, estimated delivery is typically:

5–8 business days after shipment.

Please note that delivery timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times can vary depending on the carrier, destination, fulfillment location, weather conditions, holidays, and other circumstances outside our reasonable control.

SHIPPING RATES

For U.S. orders under $60:

• Standard Shipping — $8.00
• Express Shipping — $12.00 when available

FREE SHIPPING

U.S. orders of $60 or more qualify for free shipping.

When your order qualifies, the available free shipping option will be automatically displayed at checkout.

No discount code is required.

The shipping methods and final shipping amount shown at checkout before payment are the rates that apply to your order.

Please note that availability of specific shipping services may vary depending on the products in your order and your delivery address.

ABOUT EXPRESS SHIPPING

Express Shipping may be available for certain orders.

Because fulfillment and carrier availability can vary, we do not guarantee a specific Express delivery date unless an estimated delivery date is specifically shown at checkout.

TRACKING YOUR ORDER

When tracking is available, you will receive a shipping confirmation email with your tracking information after your order has shipped.

Please allow some time after receiving your tracking number for the carrier to scan the package and update its tracking system.

If you have not received tracking information or believe there is an issue with your shipment, please contact us at:

support@explorepuppy.com

MULTIPLE PACKAGES

Some orders containing multiple products may be fulfilled from different locations.

As a result, items from the same order may occasionally arrive in separate packages or at slightly different times.

You will not be charged additional shipping fees beyond the amount confirmed at checkout unless you specifically request an additional paid service.

SHIPPING DELAYS

While we work to have orders processed and shipped within the stated timeframe, unexpected delays can occasionally occur.

If we become aware that we cannot ship your order within the expected timeframe, we will contact you when required and provide available options.

Depending on the circumstances, you may choose to accept a revised shipping timeframe or cancel the affected order for a refund.

If we determine that an item cannot be fulfilled, we may cancel the affected item or order and issue the appropriate refund to your original payment method.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible at:

support@explorepuppy.com

We will do our best to make the requested change before the order ships. However, once an order has entered fulfillment or has been shipped, we may no longer be able to change the delivery address.

If a package is returned because the shipping address supplied by the customer was incorrect, incomplete, or undeliverable, additional shipping charges may apply if reshipment is requested.

LOST PACKAGES

If tracking information indicates that your package may have been lost in transit, please contact us.

We will work with the carrier or fulfillment provider to investigate the shipment.

If a package is confirmed lost in transit and the issue was not caused by an incorrect customer-provided address, we will work with you toward an appropriate resolution, which may include a replacement or refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your property and usual delivery locations
• Check with household members or neighbors
• Confirm that the shipping address on your order is correct
• Allow a short period of time in case the carrier marked the package delivered shortly before final delivery

If you still cannot locate your package, contact us at support@explorepuppy.com and we will help you investigate the shipment.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Include your order number and clear photos or video showing the issue when applicable.

We will review the situation and work with you toward an appropriate resolution in accordance with our Refund & Return Policy.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

support@explorepuppy.com

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

For additional information regarding returns, refunds, damaged items, or cancellations, please review our Refund & Return Policy.

If you have any questions about shipping or an existing order, please contact:

support@explorepuppy.com

Explore Puppy
https://explorepuppy.com/